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This Week on Masters of Scale- Crisis Text Line & Netflix

Christopher Schodt

This week brings the fourth edition of Masters of Scale on WAER.  Red Hoffman will be joined by Nancy Lublin of the Crisis Text Line.   To succeed, entrepreneurs need a good idea, timing, money, luck. But more than anything, they need grit. Don’t confuse grit with sheer persistence; it’s not about charging up the same hill, again and again. The sort of grit you need to scale a business is less reliant on brute force. It’s actually one part determination and one part ingenuity — the ability to generate an endless supply of Plans B. 

With practical wisdom and wicked humor, Nancy Lublin shares the innovative approach to technology, financing, volunteers and staff development that have given her organizations such scale. 

Credit Christopher Schodt

In addition to Nancy, Reid with also sit down with Reed Hastings Founder and CEO of Netflix. Strong company cultures only emerge when every employee feels they own the culture — and this begins even before the first job interview. CEO Reed Hastings has built an adaptive, high-performing culture at NetFlix by being unabashedly upfront about who they are and who they aren’t. The company’s famous “culture deck” offers a 100-slide description of how NetFlix sees itself — not a “family” but a high performing sports team. It won’t appeal to everyone — and that’s the point. If you can define your culture tightly, while also resonating deeply with a diverse group of employee, you have a winning formula. 

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CEO of Netflix Reed Hastings says Netflix is more like a sports team than a family. Hear him explain why.

You can hear Masters of Scale each Wednesday in August at 2pm on WAER. 

Kevin Kloss is proud to serve as the Content and Operations Manager at WAER Syracuse Public Media. In addition to managing content for broadcast and digital distribution he also oversees the Sports department at WAER and their coverage of Syracuse University athletics. He also plays an important role as the lead producer for several of the station’s flagship programs including Syracuse Speaks and City Limits.